Frequently Asked Questions

Everything you need to know about gear, shipping, and returns.

How do I determine the right size for my outdoor gear?

We provide a detailed sizing chart on every product page. If you are between sizes, we generally recommend sizing up for layering or sizing down for a more athletic fit.

What is your return policy for worn items?

To be eligible for a return, items must be in their original, unworn condition with tags attached. We offer a 30-day return window from the date of delivery.

Do you offer international shipping?

Yes, Gio's Outdoors ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

Are your materials sustainably sourced?

We are committed to the environment. 80% of our current collection is made from recycled polyester and organic cotton, and we aim for 100% by 2025.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are your jackets waterproof or water-resistant?

Product capabilities vary. Our 'Summit' line features fully waterproof GORE-TEX technology, while our 'Trail' line is DWR-treated for water resistance in light rain.